After calling the 1-800-24-SHARE number to determine donor suitability with the donor coordinator.

It is important that when the brochure is given to the family, that it is done in a positive manner. Donation is a personal decision for the family to make. Their decision has nothing to do with you. It is just your responsibility to help the family understand that they have some decisions to make. You should never apologize, or feel bad about bringing up the topic of donation. Most families are very appreciative that you reminded them of their loved ones' decision to donate or not to donate.